Terms

Policies | Payments | Subscription Hosting

Customer Support Policy

Keep an eye on this document because it’s a living terms sheet which is subject to change at anytime. You agree to be fully bound by submitting your personal information to us. All customer support inquiries must be made directly by email to Zoe [at] DetroitExposure.com. Make sure to use your registered email for verification purposes and be certain to include your domain name in the subject line otherwise your email will be disregarded. We do not accept cancelations by phone or text message. If you do attempt provide notification by text message or voice call, we will not be able to close your account for security purposes.

By sending us your personal details, you are utilizing us as your server/administrator/CTO/IT/etc., and you authorize us to create accounts and make purchases on your company’s behalf using your name or your company’s name. Late or redacted payments may result in downtown or loss of domain, software, services and other assets. We are in no way responsible for damages to your standing or your company’s standing, especially if you ignore our advice, then we wont even feel bad. We don’t tolerate harrasment and can discontinue services without notice if this happens. We provide donation solutions for non-profits and companies who are struggling in the economy under certain stipulations. Include “Donation request” in your headline beside the business name when you apply to see if you qualify.

Policy Regarding Hosting Services Refunds

Understanding the services you purchase through us is crucial. We take pride in managing second and third-party services on your behalf, ensuring transparency and efficiency. Our monthly costs may include comprehensive third-party hosting solutions, which may or may not include customer support. Regardless, we handle everything, from managing prices to configuring your server optimally, saving you valuable time, money, and headaches. If we ever come across a subpar service, we’ll migrate you free of charge to a superior hosting solution. Rest assured, if your current hosting isn’t up to par, we’ll find a more reliable server environment within your allocated budget, tailored to your project’s needs. Should you ever need specific server details related to your purchases, our team is ready to assist you. As soon as poayments are missed, the data is in jeapordy, so it is important to make sure payment is available for hosting solutions month to month. Our hosting options may appear as “Custom Solution Management”, “Reputation Management + Organic + inherited”, “Bespoke Solution”, “Reputation Management”, or similar items on your invoice. If you’re unsure about the intricacies of hosting or the available types, click here to gain a deeper understanding or simply search our site for the word “hosting” to explore related articles and policies applicable to our product/solution holders.

Detroit Exposure LLC provides hosting services to our clients with the highest level of professionalism and commitment. We expect to be paid for services rendered. Failing to pay after 90 days will definitely result in a failure of service and possible data loss. That is 100% on you if that happens. We understand that hosting services are critical for the success of businesses, and we strive to provide our clients with reliable and efficient services. However, we do not offer refunds on our hosting services, and here are the reasons why:
  1. Resource Allocation: When a client signs up for our hosting services, we allocate resources such as server space, bandwidth, and other resources to them. Once these resources have been allocated, we cannot allocate them to other clients, making it impossible for us to offer refunds.
  2. Time and Effort: Providing hosting services requires time and effort from our team. From setting up the server to configuring the software, to providing ongoing support, we invest a considerable amount of time and effort into our hosting services. If we were to offer refunds, it would be difficult for us to recover the time and effort that we invested in setting up the services.
  3. Third-Party Costs: Detroit Exposure LLC incurs third-party costs when providing hosting services to clients, such as server rental fees, software licensing fees, and other expenses. These costs cannot be recovered if we offer refunds.
  4. Contractual Agreement: Our hosting services are governed by a contractual agreement, which clearly states that our services are non-refundable. This agreement is agreed upon by the client before the services are provided.

 

Real-world cases have also shown the importance of non-refundable hosting services. For example, a client may sign up for hosting services and use them for a short period before deciding to cancel and request a refund. This scenario could result in a loss for Detroit Exposure LLC, as we may have already invested resources and time into setting up the services for the client.

Detroit Exposure LLC hosting services are non-refundable due to the allocation of resources, time and effort, third-party costs, and contractual agreement. We aim to provide reliable and efficient hosting services to our clients, and we believe that our non-refundable policy allows us to do so while also protecting our business.

Hosting and Software as a Service (SaaS) Agreement

1. Introduction

This Hosting and Software as a Service (SaaS) Agreement (“Agreement”) is made between Detroit Exposure (“Provider”) and the customer (“Customer”). By accessing or using the services provided by Provider (“Services”), Customer agrees to be bound by the terms and conditions set forth in this Agreement.

2. Acceptance of Terms

By using the Services, Customer agrees to comply with and be legally bound by the terms and conditions of this Agreement, which shall take effect immediately upon Customer’s first use of the Services.

3. Services

Provider agrees to provide the Services to the Customer subject to the terms and conditions of this Agreement. The Services include, but are not limited to, hosting, maintenance, support, and access to the software application specified in the service order.

4. Disclaimer of Warranties

The Services are provided “as is” and “as available,” without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Provider does not warrant that the Services will meet Customer’s requirements or that the operation of the Services will be uninterrupted or error-free.

5. Limitation of Liability

In no event shall Provider be liable to Customer or any third party for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or relating to the use of or inability to use the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if Provider has been advised of the possibility of such damages.

6. Indemnification

Customer agrees to indemnify, defend, and hold harmless Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with Customer’s use of the Services or breach of this Agreement.

7. No Arbitration or Recourse

Customer expressly agrees that any dispute arising out of or related to this Agreement or the Services shall be resolved solely through individual legal action in the state or federal courts located in Oakland County, Michigan, and not through arbitration or any other form of collective or class action. Customer waives any right to arbitration or any recourse outside of themselves.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located in Wayne County, Michigan.

9. Amendments

Provider reserves the right to modify this Agreement at any time. Any modifications will be effective immediately upon posting on Provider’s website. Customer’s continued use of the Services following such modifications constitutes acceptance of the revised Agreement.

10. Entire Agreement

This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, both written and oral, between the parties with respect to such subject matter.

11. Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

12. Contact Information

For any questions regarding this Agreement, please contact Provider at Support@DetroitExposure.com.

Policy Regarding Published Media

Photography

Concerning domain projects, all original photographic media provided is yours to use for your site and online presentation. When necessary public domain images may be used. Services sold, original photos/works may not be reproduced in secondary products (sublet etc) for financial favor or gain without reasonable royalties being determined by creator.

Icons & Illustration

All original purchased designs, psds, vectors and logos that can be made available are yours to use freely in your project/service. Services sold, original produced works may not be reproduced in secondary products (sublet etc) for financial favor or gain without reasonable royalties being determined by creator.

Video & Motion

You’re welcome to use original media you’ve purchased in your projects with reference to the original creators. Let us know if you have specific questions regarding the resale of purchased media.

Services sold, original motion production may not be reproduced in secondary products (sublet etc) for financial favor or gain without reasonable royalties being determined by creator.